Terms & Conditions

1. Acceptance of Terms

By accessing our website, visiting our store, placing orders, or using any services provided by G Pulla Reddy Sweets (operating under the brand name "Reddy Anna"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. About Our Business

Business Name: G Pulla Reddy Sweets
Brand Name: Reddy Anna
Address: 6-3-879, Greenlands Road, Begumpet, Hyderabad, Telangana, 500016
Contact: +91 9112886349 | contact@gprsweets.shop

3. Products and Services

3.1 Product Offerings

Reddy Anna specializes in:

• Traditional Indian sweets (mithai)
• Fresh milk-based sweets
• Dry fruit sweets and premium confections
• Savory snacks (namkeen)
• Gift boxes and corporate hampers
• Custom orders for special occasions

3.2 Product Quality

All products are made fresh daily using premium ingredients. We maintain strict quality standards and follow FSSAI guidelines for food safety and hygiene.

4. Ordering Process

4.1 Order Placement

Orders can be placed through:

• Phone: +91 9112886349
• In-person at our store
• WhatsApp messages
• Contact form on our website

4.2 Order Confirmation

All orders are subject to confirmation by our team. We reserve the right to refuse or cancel orders at our discretion, including but not limited to:

• Product unavailability
• Pricing errors
• Delivery limitations
• Suspected fraudulent activity

4.3 Custom Orders

Custom orders require advance notice and may be subject to additional terms and pricing. Minimum order quantities may apply for certain custom products.

5. Pricing and Payment

5.1 Pricing

All prices are listed in Indian Rupees (INR) and are subject to change without notice. Current pricing will be confirmed at the time of order placement.

5.2 Payment Methods

We accept the following payment methods:

• Cash (for in-store purchases and cash-on-delivery)
• Credit and debit cards
• UPI payments
• Net banking
• Digital wallets

5.3 Corporate Terms

Corporate clients may be eligible for credit terms subject to approval and separate agreements.

6. Delivery and Pickup

6.1 Delivery Areas

We provide delivery services:

• Hyderabad: Same-day delivery available
• Pan India: 2-3 days via courier services

6.2 Delivery Charges

• Free delivery for orders above ₹500 within Hyderabad
• Delivery charges apply for orders below ₹500
• Outstation delivery charges as per courier rates

6.3 Delivery Timeline

Delivery times are estimates and may vary due to:

• Weather conditions
• Traffic and transportation issues
• High demand periods (festivals, holidays)
• Force majeure events

6.4 Store Pickup

Customers can collect orders from our store during business hours (8:00 AM - 10:00 PM daily).

7. Product Freshness and Shelf Life

7.1 Freshness Guarantee

All products are made fresh daily. We guarantee the freshness of our products at the time of delivery or pickup.

7.2 Shelf Life

Different products have varying shelf lives:

• Milk-based sweets: 2-3 days when refrigerated
• Dry sweets: 7-15 days at room temperature
• Namkeen: 15-30 days in airtight containers

7.3 Storage Instructions

Proper storage instructions will be provided with each order. Customers are responsible for following storage guidelines to maintain product quality.

8. Returns and Exchanges

8.1 Quality Issues

If you receive products that are:

• Damaged during delivery
• Not meeting our quality standards
• Different from what was ordered

Please contact us immediately at +91 9112886349 for resolution.

8.2 Return Policy

Due to the perishable nature of our products, returns are generally not accepted unless there are quality issues. Each case will be evaluated individually.

9. Customer Responsibilities

9.1 Accurate Information

Customers must provide accurate contact and delivery information. We are not responsible for delivery failures due to incorrect information.

9.2 Availability for Delivery

Customers should be available to receive deliveries at the specified time and location. Additional delivery charges may apply for redelivery attempts.

9.3 Inspection Upon Receipt

Customers should inspect products immediately upon receipt and report any issues within 2 hours of delivery.

10. Allergies and Dietary Restrictions

10.1 Ingredient Information

We provide ingredient information upon request. Customers with allergies or dietary restrictions should inform us before placing orders.

10.2 Cross-Contamination

Our kitchen processes various ingredients including nuts, dairy, and gluten. We cannot guarantee complete absence of allergens due to potential cross-contamination.

10.3 Customer Responsibility

Customers are responsible for informing us about any allergies or dietary restrictions. We are not liable for allergic reactions if not properly informed.

11. Intellectual Property

11.1 Trademarks

The names "Reddy Anna" and "G Pulla Reddy Sweets," along with our logos and branding, are our intellectual property.

11.2 Recipes and Processes

Our recipes, preparation methods, and business processes are proprietary and confidential.

12. Limitation of Liability

12.1 Maximum Liability

Our maximum liability for any claim shall not exceed the value of the specific order in question.

12.2 Excluded Damages

We shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business
• Emotional distress
• Punitive damages

13. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Labor strikes or disputes
• Supply chain disruptions
• Pandemic or health emergencies

14. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

15. Marketing Communications

15.1 Consent-Based Marketing

We will only send marketing communications to customers who have explicitly consented to receive them.

15.2 Opt-Out

Customers can opt out of marketing communications at any time by contacting us or using the unsubscribe options provided.

16. Dispute Resolution

16.1 Informal Resolution

We encourage customers to contact us directly to resolve any disputes or concerns before pursuing formal legal action.

16.2 Jurisdiction

Any disputes arising from these terms shall be subject to the jurisdiction of the courts in Hyderabad, Telangana, India.

17. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of the modified terms.

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.

19. Contact Information

For questions about these Terms and Conditions or any other inquiries, please contact us:

20. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.