Privacy Policy

1. Introduction

G Pulla Reddy Sweets, operating under the brand name "Reddy Anna" ("we," "our," or "us"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, store, or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, postal address
• Order Information: Product preferences, order history, delivery preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Preferences: Marketing consent for WhatsApp and email communications

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Arranging delivery and pickup services
• Managing your account and preferences

3.2 Communication

• Sending order confirmations and updates
• Providing customer service communications
• Sending marketing messages (only with your consent)
• Notifying you about new products, offers, and services

3.3 Business Operations

• Improving our products and services
• Analyzing customer preferences and trends
• Maintaining security and preventing fraud
• Complying with legal obligations

4. Marketing Communications

4.1 Consent-Based Marketing

We will only send you marketing communications if you have explicitly consented to receive them. You can choose to receive marketing messages via:

• WhatsApp: Special offers, new product announcements, festival collections
• Email: Newsletters, promotional offers, seasonal updates

4.2 Opt-Out Options

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Replying "STOP" to our WhatsApp messages
• Contacting us directly at contact@gprsweets.shop
• Calling us at +91 9112886349

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Delivery and logistics services
• Customer support services
• Marketing and communication platforms

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Protection of our rights and property
• Prevention of fraud or illegal activities
• Protection of customer safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure data transmission using encryption
• Regular security assessments and updates
• Access controls and employee training
• Secure storage and backup systems

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

8. Your Rights

You have the following rights regarding your personal information:

8.1 Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Request deletion of your personal information

8.2 Communication Preferences

• Modify your marketing communication preferences
• Opt-out of marketing communications
• Update your contact information

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Enhance your browsing experience
• Remember your preferences
• Analyze website usage and performance
• Provide personalized content

You can control cookie settings through your browser preferences.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice on our website

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Hyderabad, Telangana.

15. Acknowledgment

By using our services, visiting our website, or providing your personal information to us, you acknowledge that you have read, understood, and agree to this Privacy Policy.